Pool Fence Inspections ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard information you provide when you use this website (https://poolfenceinspectvic.com.au) or engage our pool and spa barrier inspection services.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We collect personal information that you provide to us directly, including:

Name, phone number and email address
Property address or suburb where the inspection will take place
Details about your pool, spa or barrier relevant to the inspection
Any additional information you choose to share when contacting us

We may also automatically collect limited technical information when you visit the site (such as IP address, browser type, pages viewed and referring URL) through standard analytics tools.

2. How we use your information

We use the information we collect to:

Respond to enquiries and arrange inspections
Issue Form 23 compliance certificates and inspection reports
Provide quotes, invoices and receipts
Communicate about your booking, including confirmations, follow-ups and re-inspection reminders
Improve the website, our services and customer experience
Comply with our legal and regulatory obligations

3. Disclosure of your information

We do not sell your personal information. We may share information with trusted third parties only where reasonably necessary to deliver our services, including:

Local councils, when submitting or supporting a Form 23 lodgement on your instruction
Service providers such as accounting, scheduling, email or payment platforms
Professional advisers (legal, insurance) where required
Government, regulatory or law enforcement bodies where required by law

4. Data storage and security

Personal information is stored in secure systems with appropriate technical and organisational measures to protect against unauthorised access, loss, misuse or disclosure. While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure.

5. Cookies and analytics

This website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site so we can improve it. You can disable cookies in your browser settings; some site features may not work as intended if you do.

6. Accessing or correcting your information

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate or out of date. To do so, contact us using the details below. We will respond within a reasonable timeframe.

7. Retention

We retain personal information only for as long as is necessary to provide our services, comply with legal obligations (including record-keeping under building and tax law) and resolve disputes. When information is no longer required, it is securely destroyed or de-identified.

8. Complaints

If you believe we have breached the Australian Privacy Principles or otherwise mishandled your information, please contact us first so we can try to resolve the matter. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "Last updated" date revised accordingly.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Pool Fence Inspections
ABN 95 631 511 460
Email: pfi.vic@outlook.com
Phone: 0466 576 834